EPS Vector Files created in Adobe Illustrator are preferred. The file must be an 'EPS Vector Graphic' with the file extension .eps at the end.

All text/fonts in the design must be converted to outlines.  This is CRITICAL. To convert all fonts to outlines in Adobe Illustrator do the following: 1) Highlight your whole design including all fonts/words  2) From the 'Type' menu, select 'Create Outlines', then resave your artwork. 

Always save your art back at least TWO versions from the current version of the art program you are using.  This is because not all manufacturers have the latest version of the software, so if you save the art back a couple of versions it is more likely to be useable by factories with no problems. To do this in Illustrator: Go to the 'File' menu, and select the 'Export' command, then in the 'Save as type' drop down box select 'Illustrator Legacy EPS', then select the version of illustrator you want to save it back to.

The following file types are not acceptable for printed merchandise: .dat, Word .doc, Bitmap .bmp, JPEG .jpg, Microsoft Powerpoint .ppt, Microsoft Paint, GIF .gif, and PDF's .pdf.

Multi-color graphics imported / placed into Illustrator and converted to an EPS such as a multi-color .tif or .jpg files will not work.

Only use Photoshop to send art if it is for four color process CMYK designs or if you can set up the file so that each individual color is a separate channel/layer that can be output separately as a spot color.

The design must be color separated.

Design Resolution should be 300 dpi [dots per inch] or higher.

Halfones and Tight Registration.  Be aware that some promotional items cannot include halftones, and some cannot include tight registration.  If your design contains colors that touch or contains halftones, we recommend that you send it to us so we can forward it to the factory for review so they can advise of printability.  The print registration tolerance achievable on items varies by item and printing process.  Be aware of the print registration abilities of the product you are printing so you know what to expect when you actually get the printed product.  Print registration is how much one color can shift in relation to another color during the printing process.  Since printers print one color of your design at a time on a product, the colors do not line up perfectly though they do come very close.  Their ability to line up the colors accurately is referred to as print registration.  Print Registration can range from less than 1/64" to more than 1/4" between colors depending on the product and printing process.